Service Delivery Policy

Depending on your project, deliverables include design files, a working website or application, custom code, documentation, and access to the hosting and third-party accounts used. Everything agreed is listed in your project scope.

Timelines depend on the scope of the project and on how quickly content, feedback and approvals are provided. Your project agreement gives a schedule with the key dates and dependencies, and we keep you updated if anything shifts.

• You can review progress on a staging URL throughout the build.
• When the work is approved and the final invoice is settled, we deploy to production and point your domain.
• We then hand over documentation, a walkthrough, and access to the code, hosting and accounts.

• Final content, or approval of placeholder content, by the dates in the schedule.
• Timely feedback and sign-off at each review point.
• Access to any existing systems, domains or accounts the project depends on.
• A single point of contact who can give approvals.

If content, feedback or access is late, the schedule moves accordingly. If a delay on your side is significant we may need to reschedule the remaining work around other commitments, and we will tell you as soon as we can.

Deliverables are considered accepted when you approve them, or when the agreed review window passes without comments. Issues raised after acceptance are handled as support or as a new piece of work. If a delivered service materially fails to match what was agreed, tell us so we can put it right — see the Refund & Cancellation Policy.

If you need to cancel a project before it is complete, the Refund & Cancellation Policy explains how that works and how any refund is calculated.

You can run the site yourself, put it on a care plan, or come back for changes as one-off work. There is no requirement to stay with us for hosting or support.

Questions about delivery can be sent to mskeysgate@gmail.com or through the contact page.