Refund & Cancellation Policy

You can ask to cancel your project and request a refund within 15 days of your payment. How much is refunded depends on whether we have started work and how much has been done, as set out below. Requests made after 15 days are still considered — see “Requests after the 15-day period”.

If you cancel within the 15-day period and we have not yet started work on your project, you receive a full refund of what you have paid.

If you cancel within the 15-day period after work has begun, you can still request a refund. We will:

• keep the reasonable value of the work already completed for you up to that point;
• keep any clearly disclosed third-party costs that were incurred specifically for your project and that the third party will not refund (see “Third-party costs”);
• refund the remaining eligible balance to you.

We do not apply arbitrary cancellation fees or penalties. The deduction reflects work actually performed and costs actually incurred, nothing more.

Amounts for services that have already been fully performed and accepted or delivered are generally non-refundable. The exceptions are where a refund is required by applicable law, or where the delivered service materially fails to match what was agreed — in that case, please tell us first so we can put it right, and a refund is considered if the issue cannot reasonably be fixed.

Custom websites, designs, themes, plugins, integrations, modules, code and configuration follow the same principle: you are charged for the work performed. Custom work does not automatically become non-refundable the moment you pay — the assessment is based on how much of the agreed work has actually been done and delivered when you cancel.

Some projects require purchases from other providers that we make specifically for your project — for example a domain name, hosting, a premium license or plugin, stock assets, or an external service. Where these are clearly disclosed to you and the provider does not refund the charge, that amount is non-refundable. We only ever deduct costs that were actually incurred for your project.

Email us at mskeysgate@gmail.com. Please include enough information to identify your order or project — for example the project name, the date you paid, and the email address used — and a short explanation of your cancellation or refund request. You do not need to send any sensitive personal or payment information; we will not ask for it.

We will acknowledge your request, confirm what applies under this policy and your project agreement, and let you know the outcome.

After the 15-day refund-request period, we review cancellation and refund requests individually. We look at your project agreement, the work completed, the deliverables supplied, any non-recoverable third-party costs, and applicable law. A refund after this period is not automatic, but we aim to reach a fair outcome.

For larger or more complex projects, the proposal, statement of work, invoice or written project agreement may set out milestones, deposits and a payment schedule. Those terms sit alongside this policy. They cannot remove rights that cannot be waived by agreement, and where they are silent, this policy applies.

Nothing in this policy limits or removes any rights you have that cannot be waived by agreement, including mandatory consumer-protection rights and rights under applicable federal and New Mexico law.

This policy also does not override the buyer or dispute protections offered by your payment method — for example PayPal Buyer Protection or your card issuer’s chargeback and dispute rights. If you have a concern about a payment, we would appreciate the chance to resolve it with you directly first, but you are free to use those protections.

Where a refund is approved, we initiate it promptly to the original payment method where that is reasonably possible, and otherwise to an appropriate method we agree with you. How long the funds take to appear in your account depends on your payment provider or financial institution, and is outside our control.

We may update this policy from time to time. The version that applies to your project is the one in effect when you paid, together with any terms in your project agreement. The date this page was last updated is shown at the top.

Questions about this policy, or about a specific refund, can be sent to mskeysgate@gmail.com.