Maintenance & support
Keep your site secure, current and fast. We offer retainer support for updates and monitoring, plus one-off fixes and small changes.
Overview
A site is not finished at launch. Dependencies age, content needs changing, and small problems are cheap to fix early and expensive to ignore. We keep sites we build — and sites we inherit — patched, backed up and monitored.
Support works two ways. A care plan covers regular updates, backups, uptime monitoring and a set amount of change work each month. Outside a plan, you can send a specific fix or small change and we quote it before starting.
What a typical engagement includes
- Core, theme and plugin or dependency updates
- Off-site backups with a tested restore
- Uptime and error monitoring
- A monthly allowance of content and layout changes
- A named contact and an agreed response time
Indicative, not a contract. Your quote lists the exact scope.
Concepts that show this work
Built by us to demonstrate the approach. These are concepts, not client projects.
Concept / DemoNorthbeam — constructionA construction and civils company concept: capabilities, projects and tenders.Concept / DemoFreightline — Laravel dashboardA logistics dashboard concept: shipments, roles, and an audit trail.Concept / DemoQuote engine — custom moduleA configurable pricing and quote module that plugs into an existing site.
Common questions
- Do you support sites you didn't build?
- Often, yes. We begin with an audit of the code, hosting and backups so we both know its condition before a plan starts.
- What if I only need occasional help?
- Then a care plan is not for you. Send the change you need and we will quote it as a one-off, starting from the fixes-and-small-changes rate on our pricing page.
More in the full FAQ.